Open the shipment message
Look for the shipping confirmation sent to the email address used at checkout. Select its tracking button to open the carrier’s latest scan history.
Order visibility without the guesswork
Know what’s moving next.
Use your account or the carrier link in your shipment email to see the latest available status. Large orders may travel in separate packages.
Three ways to find an update
Start with the fastest option
Tracking becomes available after a carrier label is created and the shipment enters the carrier network.
Review your order
Sign in through your customer account to review available order and fulfillment information connected to your profile.
Ask us to investigate
If the information is missing or has not changed, contact our team with the order number and checkout email address.
Understanding carrier updates
What each status usually means
Order confirmed
Your checkout was received. Fulfillment and shipment preparation may not have started yet.
Label created
A tracking number exists, but the carrier may not have collected or scanned the package yet.
In transit
The carrier has the shipment. Scans can pause between facilities even while the package continues moving.
Out for delivery
The local carrier facility has assigned the package to a delivery route. Timing can still change during the day.
Delivered
Check the delivery location, household members, building staff and nearby secure areas shown in carrier notes.
Exception or delay
Weather, address questions, damage, capacity or another carrier issue interrupted the normal route. Follow the carrier instructions or contact us.
Before contacting support
Have these details ready
- Your order number, including the # symbol if shown
- The email address or phone number used at checkout
- The tracking number for the affected package
- A screenshot of the latest carrier status when helpful
- Photos of the package and label if it arrived damaged
If delivery shows complete
Check the immediate area first
Review the carrier’s delivery notes and photo when available. Check entrances, garages, side doors, parcel rooms, reception desks and household members. Some carriers post a delivered scan shortly before final placement.
Need a human to check?
Email contact@cyclingpassion.us or call (310) 889-0156. Include your order number so we can identify the correct shipment.
